Privacy Policy
Effective Date: 7 July 2025
1. Introduction
Queen’s Tower Advisory Limited (“Queen’s Tower”, “we”, “our” or “us”) is committed to safeguarding the privacy of individuals who interact with us via our website, internal tools, and other digital platforms we build or operate.
Use of the Queen’s Tower website or any in-house software tools supplied, developed, or managed by Queen’s Tower is subject to this Privacy Policy. This policy explains how we collect, use, store, and protect your personal data, and your rights under applicable UK data protection laws.
2. Who We Are
Queen’s Tower Advisory Limited is a company registered in England and Wales (Company No. 16185331). We operate as a data controller when processing your personal data in relation to our services, products, website, and internal platforms.
3. What Personal Data We Collect
We may collect and process the following types of personal data:
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Identification & Contact Details: Name, email address, phone number, job title.
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Technical Data: IP address, browser type, operating system, usage logs.
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Interaction Data: Information submitted through our forms, client communications, or usage of our in-house tools.
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Account Information: If you access internal systems, your login details and usage patterns.
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Support Data: Correspondence with our support team via email or other channels.
4. How We Collect Personal Data
We collect data when:
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You visit or interact with our website or digital tools.
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You contact us via email or phone.
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You use or are given access to our proprietary software or systems.
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We engage with you as a client, supplier, or partner.
Some data is collected automatically through cookies or tracking technologies. Please refer to our separate Cookie Policy for more information.
5. How We Use Your Data
We use personal data to:
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Provide and improve our website and in-house tools.
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Respond to inquiries and provide client support.
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Manage accounts, access rights, and system security.
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Comply with legal and regulatory obligations.
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Monitor usage and performance of our digital platforms.
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Ensure proper business administration.
6. Legal Basis for Processing
Under UK GDPR, we process your data on the following legal bases:
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Consent – where you’ve explicitly agreed.
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Contractual necessity – to fulfil our obligations to you.
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Legitimate interests – to run our business efficiently and securely.
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Legal obligation – where processing is required by law.
7. Who We Share Data With
We may share data with:
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Trusted service providers (e.g., IT support, cloud providers) under strict confidentiality.
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Legal or regulatory authorities if required by law.
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Internal team members on a need-to-know basis, following data protection protocols.
We do not sell your personal data.
8. Data Storage and Retention
Your data is stored securely in the UK or with service providers in jurisdictions that offer adequate protection. We retain personal data only for as long as necessary to fulfil the purpose for which it was collected or as required by law.
9. Data Security
We implement appropriate technical and organisational measures to protect personal data against loss, misuse, and unauthorised access. This includes regular system audits, encryption, access controls, and secure development practices for our in-house tools.
10. Your Rights
You have the right to:
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Access your personal data.
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Request correction of inaccurate data.
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Request deletion of your data (“right to be forgotten”).
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Object to or restrict processing in certain circumstances.
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Request data portability (where applicable).
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Withdraw consent at any time.
To exercise your rights, contact us at [email protected].
11. Use of In-House Tools and Software
Use of any software tools, platforms, portals, or digital applications developed or supplied by Queen’s Tower Advisory is covered by this Privacy Policy. These tools may collect user activity logs, access credentials, and interaction data to ensure security, performance monitoring, and appropriate use. Use of these tools implies consent to the terms laid out here.
Access to some systems may require authentication, and all usage may be monitored and audited.
12. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on our website with a revised effective date. We encourage you to review this policy regularly.
13. Contact
If you have any questions about this Privacy Policy or how we handle your data, please contact:
Data Protection Team
Queen’s Tower Advisory Limited
Level 1, Devonshire House
1 Mayfair Place
London W1J 8AJ
Email: [email protected]